Delivery

DELIVERY TERMS

We offer express delivery options from our courier partners and affiliates to receive the Products purchased on our Site.

The product is delivered within 2 working days in the UAE

Product delivered within 4-7 working days in GCC.

Delivery is from Monday to Saturday.

NOTE: During public holidays, deliveries might be delayed.

Delivery charges apply to the following:

All orders with a total purchase price less than the minimum threshold amount (AED 149)

Shipment tracking

You can track the shipment of your products by clicking on the "Track Your Order" link in the shipping confirmation email. Please note such a link will direct you to the courier's website, which is not controlled by us.

Please note:

It is our goal to deliver within the above-mentioned times. However, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.

We will be unable to change the delivery address on orders after checkout.

If there is no one at the indicated nominated delivery address who can accept delivery of products, the carrier will leave a notification card in your mailbox.

Title to and risk of loss in your products will pass to you when you take possession of the products.

All products are shipped from our warehouses in Dubai, UAE.

The following list details locations within the UAE that are classified as “out of delivery” areas wherein a hand delivery cannot be effected.

Non-Delivery Areas in Abu Dhabi vicinity:

Liwa, Sila, Mezaira'a,Khannur, Kayyam, Umm Hosn.

Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction, all security-controlled zones and defence areas.

As an alternative arrangement, these shipments can be held at our courier partners' and affiliates’ offices for the consignee’s collection between 07.30 AM -19.30 PM hrs.

Appliances installation and complaints chargeable areas in GCC:

Upon delivery of the products to our courier partners and affiliates, we will send you a shipment confirmation email.